Meevo Status

Meevo

All Systems Operational

CA0 Server Cluster Operational

CA0 Server Performance and Access Operational

CA0 Notification Services Operational

NA0 Server Cluster Operational

NA0 Server Performance and Access Operational

NA0 Notification Services Operational

NA0 Membership Billing Services Operational

NA1 Server Cluster Operational

NA1 Server Performance and Access Operational

NA1 Notification Services Operational

NA1 Membership Billing Services Operational

NA2 Server Cluster Operational

NA2 Server Performance and Access Operational

NA2 Notification Services Operational

NA2 Membership Billing Services Operational

UK0 Server Cluster Operational

UK0 Server Performance and Access Operational

UK0 Notification Services Operational

UK0 Membership Billing Services Operational

Meevo Integrations Operational

ADP Integration Operational

Textel Operational

EMMA/Meevo Marketing Operational

Worldpay Operational

MeevoPay Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 1, 2023

No incidents reported today.

Nov 30, 2023

NA1 Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 30, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 03:01 EST

Scheduled - We will be undergoing scheduled maintenance on the NA1 Server Cluster starting at 3:00 AM EST. The environment will be offline during this time. Maintenance usually lasts about 3 hours.
Nov 29, 08:14 EST

Nov 29, 2023

Textel/Meevo Messenger - Issues Sending or Receiving Messages

Resolved - Textel does not control carrier blocks but they can help you get your line verified. All texting providers must abide by these guidelines which are ever-changing. If you are still having trouble sending or receiving messages, particularly for Verizon mobile users, you can email Textel at support@textel.net or call 844-483-9835.
Nov 29, 08:17 EST

Update - We are aware that some businesses that previously submitted their 10DLC registration through Textel may now be having trouble receiving messages from clients through Meevo Messenger. To remedy this, please contact Textel (email support@textel.net) to review your account, as you may need to resubmit your 10DLC form. Meevo Support can still create a ticket and go through troubleshooting to confirm there are no issues with your Meevo settings and configuration.
Oct 18, 18:12 EDT

Update - Textel does not control carrier blocks but they can help you get your line verified. All texting providers must abide by these guidelines which are ever-changing. You can email Textel at support@textel.net or call 844-483-9835.
Dec 22, 11:18 EST

Identified - On November 30th, mobile carriers (specifically Verizon) began enforcing the 10 Digit Long Code verification mandate which requires all businesses to register and verify their use case for their text line. The carrier can block the line if businesses are not registered and verified. Verizon is blocking all non-registered, non-verified lines from sending text messages from a landline number to their mobile customers.

Textel is not causing this directly, but they can help you to submit the appropriate forms. The form that must be completed must include the business EIN, legal and DBA name, the use case of the line, and a few more questions. Carriers are trying to mitigate scammers and protect us all from spam.

Textel does not control carrier blocks but they can help you get your line verified. All texting providers must abide by these guidelines which are ever-changing. You can email Textel at support@textel.net or call 844-483-9835.
Nov 30, 00:00 EST

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

Nov 21, 2023

REACH - Duplicate Notification

Resolved - This incident has been resolved.
Nov 21, 17:06 EST

Monitoring - We have been notified that a fix has been implemented! For any other outstanding issues, please feel free to contact our Support team at (973) 402-8801.
Nov 21, 16:02 EST

Identified - We have been made aware that some businesses using our partner REACH are encountering duplicate notifications being sent to their clients. We are working with REACH resources directly to resolve this issue, and will update when more information is provided.

Thank you for your patience!
Nov 21, 15:55 EST

Nov 20, 2023

MeevoPay Self Boarding Applications Issue

Resolved - This incident has been resolved.
Nov 20, 08:01 EST

Identified - An issue that prevents new MeevoPay Applications from being started has been identified. Resources are currently developing a solution as a priority, and there is no action needed at this time. If you need to start a MeevoPay Application immediately, please contact us directly at (973) 402-9500 and select Option 5 for MeevoPay Merchant Services. More updates to come as progress is made.

We thank you for your patience.
Nov 16, 11:21 EST

Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023

No incidents reported.