The issue of random numbers/letters appearing instead of the business name on AMEX charges should now be resolved. If you have any additional issues moving forward, please don't hesitate to contact us. Thank you and we apologize for the inconvenience.
Posted Jul 02, 2025 - 11:32 EDT
Identified
We want to make you aware of an ongoing issue affecting some transactions processed through American Express (AMEX). Due to a limitation on AMEX’s end, pending charges may not reflect your business name as expected. This can cause confusion for clients or even increase the risk of chargebacks.
Please know: • This issue has been identified and is actively being monitored by our payments partner. • If you’ve already set up the custom descriptor in your merchant profile, that is not the issue in this case — this issue is specific to AMEX’s display of pending transactions. • We’re continuing to push for updates and will keep you informed as soon as we learn more.
We recommend printing a message to display at your front desk to help explain this to clients.
We understand how frustrating this is, and we truly appreciate your patience. Please don’t hesitate to reach out if you have questions or need support.
Posted Jun 27, 2025 - 14:53 EDT
This incident affected: Worldpay, MeevoPay, and CardConnect.