Partial Service Degradation — Meevo Load Issues and Online Booking Links

Incident Report for Meevo

Resolved

This incident has been resolved.

Posted Nov 10, 2025 - 23:45 EST

Identified

We are currently investigating an issue affecting some Meevo clients where the application may be slow to load if the cluster is not included in the URL. This may also impact certain Online Booking links.

Our engineering team has identified the behavior and is actively working to restore full performance. Clients who include their cluster in the URL (e.g., na0.meevo.com or ca0.meevo.com) should not be impacted.

Workaround:
For troubleshooting and faster loading, clients can log in using their cluster-specific URL. As a general rule:

- Tenant numbers starting in 1 → https://na0.meevo.com/login/[Tenant]
- Tenant numbers starting in 2 → https://na1.meevo.com/login/[Tenant]
- Tenant numbers starting in 5 → https://na2.meevo.com/login/[Tenant]
- Tenant numbers starting in 3 → https://ca0.meevo.com/login/[Tenant]

Our team is actively working to resolve the underlying issue to restore normal URL routing behavior.

Posted Nov 10, 2025 - 17:35 EST

This incident affected: CA0 Server Cluster (CA0 Server Performance and Access), NA0 Server Cluster (NA0 Server Performance and Access), NA1 Server Cluster (NA1 Server Performance and Access), and NA2 Server Cluster (NA2 Server Performance and Access).