Identified - We want to make you aware of an ongoing issue affecting some transactions processed through American Express (AMEX). Due to a limitation on AMEX’s end, pending charges may not reflect your business name as expected. This can cause confusion for clients or even increase the risk of chargebacks.
Please know: • This issue has been identified and is actively being monitored by our payments partner. • If you’ve already set up the custom descriptor in your merchant profile, that is not the issue in this case — this issue is specific to AMEX’s display of pending transactions. • We’re continuing to push for updates and will keep you informed as soon as we learn more.
We recommend printing a message to display at your front desk to help explain this to clients.
We understand how frustrating this is, and we truly appreciate your patience. Please don’t hesitate to reach out if you have questions or need support.
Jun 27, 2025 - 14:53 EDT
CA0 Server Cluster
Operational
CA0 Server Performance and Access
?
Operational
CA0 Notification Services
?
Operational
NA0 Server Cluster
Operational
NA0 Server Performance and Access
?
Operational
NA0 Notification Services
?
Operational
NA0 Membership Billing Services
?
Operational
NA1 Server Cluster
Operational
NA1 Server Performance and Access
?
Operational
NA1 Notification Services
?
Operational
NA1 Membership Billing Services
?
Operational
NA2 Server Cluster
Operational
NA2 Server Performance and Access
Operational
NA2 Notification Services
Operational
NA2 Membership Billing Services
?
Operational
UK0 Server Cluster
Operational
UK0 Server Performance and Access
?
Operational
UK0 Notification Services
?
Operational
UK0 Membership Billing Services
?
Operational
Meevo Integrations
?
Operational
90 days ago
99.27
% uptime
Today
ADP Integration
?
Operational
Textel
?
Operational
EMMA/Meevo Marketing
?
Operational
Tippy
Operational
90 days ago
99.27
% uptime
Today
Worldpay
?
Operational
MeevoPay
?
Operational
Meevo Offices
?
Operational
eGift
Operational
CardConnect
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
In observance of the holiday, MSI will be closed on Friday, July 4th.
Emergency Support will remain available during this time for an additional fee. Regular Business Support services will resume on Saturday, July 5th at 9:00 AM ET.
Please note: Bank holidays may impact the MeevoPay funding schedule, and the timing of deposits depends on your bank’s holiday operations:
• Payments received from clients between Thursday 7/3 - Sunday 7/6 should be expected to deposit on Monday 7/7.
We recommend checking with your bank for specific holiday deposit timelines. Posted on
Jun 27, 2025 - 14:49 EDT
Past Incidents
Jun 30, 2025
No incidents reported today.
Jun 29, 2025
No incidents reported.
Jun 28, 2025
No incidents reported.
Jun 27, 2025
Unresolved incident: Important Note about AMEX Pending Charges.
Completed -
The scheduled maintenance has been completed.
Jun 26, 09:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 20:00 EDT
Scheduled -
We will be undergoing scheduled maintenance during each cluster's respective maintenance window. You may experience short interruptions in service.
UK0: 12AM-6AM GMT
NA0: 12AM - 6AM ET CA0: 12AM - 6AM ET NA2: 12AM - 6AM ET
Resolved -
Final update from WorldPay: Worldpay technical teams reverted a change to restore service. Worldpay will continue to monitor the environment for stability.
Jun 26, 06:52 EDT
Update -
Update from WorldPay: Worldpay technical teams have identified an issue following a scheduled change. The change is scheduled to be reverted tonight during the scheduled maintenance window, and a final communication will be issued upon completion of the roll back.
Jun 25, 15:29 EDT
Identified -
Our payment partner, Worldpay, is experiencing an issue that may cause some card transactions to be declined.
They’ve identified the cause and are working to resolve it. No ETA yet, but we’ll share updates as soon as we have them.