Meevo
Identified - We want to make you aware of an ongoing issue affecting some transactions processed through American Express (AMEX). Due to a limitation on AMEX’s end, pending charges may not reflect your business name as expected. This can cause confusion for clients or even increase the risk of chargebacks.

Please know:
• This issue has been identified and is actively being monitored by our payments partner.
• If you’ve already set up the custom descriptor in your merchant profile, that is not the issue in this case — this issue is specific to AMEX’s display of pending transactions.
• We’re continuing to push for updates and will keep you informed as soon as we learn more.

We recommend printing a message to display at your front desk to help explain this to clients.

We understand how frustrating this is, and we truly appreciate your patience. Please don’t hesitate to reach out if you have questions or need support.

Jun 27, 2025 - 14:53 EDT
CA0 Server Cluster Operational
CA0 Server Performance and Access ? Operational
CA0 Notification Services ? Operational
NA0 Server Cluster Operational
NA0 Server Performance and Access ? Operational
NA0 Notification Services ? Operational
NA0 Membership Billing Services ? Operational
NA1 Server Cluster Operational
NA1 Server Performance and Access ? Operational
NA1 Notification Services ? Operational
NA1 Membership Billing Services ? Operational
NA2 Server Cluster Operational
NA2 Server Performance and Access Operational
NA2 Notification Services Operational
NA2 Membership Billing Services ? Operational
UK0 Server Cluster Operational
UK0 Server Performance and Access ? Operational
UK0 Notification Services ? Operational
UK0 Membership Billing Services ? Operational
Meevo Integrations ? Operational
90 days ago
99.27 % uptime
Today
ADP Integration ? Operational
Textel ? Operational
EMMA/Meevo Marketing ? Operational
Tippy Operational
90 days ago
99.27 % uptime
Today
Worldpay ? Operational
MeevoPay ? Operational
Meevo Offices ? Operational
eGift Operational
CardConnect Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

UK0 Scheduled Maintenance Jun 30, 2025 22:00 - Jul 1, 2025 02:00 EDT

We will be undergoing scheduled maintenance during this time.
Posted on Jun 25, 2025 - 09:02 EDT

NA2 Scheduled Maintenance Jul 1, 2025 00:00-06:00 EDT

We will be undergoing scheduled maintenance at this time.
Posted on Jun 25, 2025 - 09:11 EDT

CA0 Scheduled Maintenance Jul 1, 2025 00:00-06:00 EDT

We will be undergoing scheduled maintenance at this time.
Posted on Jun 25, 2025 - 09:08 EDT

Holiday Office Closure: Friday, July 4th Jul 4, 2025 08:00-20:00 EDT

In observance of the holiday, MSI will be closed on Friday, July 4th.

Emergency Support will remain available during this time for an additional fee. Regular Business Support services will resume on Saturday, July 5th at 9:00 AM ET.

Please note: Bank holidays may impact the MeevoPay funding schedule, and the timing of deposits depends on your bank’s holiday operations:

• Payments received from clients between Thursday 7/3 - Sunday 7/6 should be expected to deposit on Monday 7/7.

We recommend checking with your bank for specific holiday deposit timelines.

Posted on Jun 27, 2025 - 14:49 EDT
Jun 30, 2025

No incidents reported today.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

Unresolved incident: Important Note about AMEX Pending Charges.

Jun 26, 2025
Completed - The scheduled maintenance has been completed.
Jun 26, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 20:00 EDT
Scheduled - We will be undergoing scheduled maintenance during each cluster's respective maintenance window. You may experience short interruptions in service.

UK0: 12AM-6AM GMT

NA0: 12AM - 6AM ET
CA0: 12AM - 6AM ET
NA2: 12AM - 6AM ET

NA1: 12AM - 6AM PT

Jun 25, 09:27 EDT
Resolved - Final update from WorldPay: Worldpay technical teams reverted a change to restore service. Worldpay will continue to monitor the environment for stability.
Jun 26, 06:52 EDT
Update - Update from WorldPay: Worldpay technical teams have identified an issue following a scheduled change. The change is scheduled to be reverted tonight during the scheduled maintenance window, and a final communication will be issued upon completion of the roll back.
Jun 25, 15:29 EDT
Identified - Our payment partner, Worldpay, is experiencing an issue that may cause some card transactions to be declined.

They’ve identified the cause and are working to resolve it. No ETA yet, but we’ll share updates as soon as we have them.

Thanks for your patience!

Jun 25, 11:37 EDT
Jun 25, 2025
Jun 24, 2025

No incidents reported.

Jun 23, 2025
Completed - The scheduled maintenance has been completed.
Jun 23, 11:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 09:45 EDT
Scheduled - MSI will be having an all-employee meeting on Monday, June 23 from 9:45 AM - 11:15 AM ET.

All departments will be temporarily unavailable during this time.

If you need Support, please leave a voicemail to have a ticket created.

Jun 19, 10:17 EDT
Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025
Resolved - This incident has been resolved, please contact business support if you need any additional assistance.
Jun 19, 00:51 EDT
Investigating - We are currently investigating this issue.
Jun 18, 22:31 EDT
Jun 18, 2025
Jun 17, 2025
Completed - The scheduled maintenance has been completed.
Jun 17, 06:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 05:15 EDT
Scheduled - We will be undergoing scheduled maintenance at this time.
Jun 16, 18:51 EDT
Jun 16, 2025

No incidents reported.